Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Excellent

Accident and emergency services

July 25, 2016

I went to A & E after ripping my fingernail off. I was seen by them but then referred to Norfolk and Norwich for cosmetic surgery as Ipswich couldn't stitch up the finger. Afterwards they wanted me to go to N & N for physio but I requested Ipswich. They were great and have done a good job.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is always great to hear when different parts of the NHS work seamlessly together to achieve the best for the patient, whilst taking the patients views into account. I hope your finger is healing and you are back to full health as soon possible.

excellent

Ophthalmology

July 25, 2016

Parking at the hospital is difficult. Eye clinic - cataract operation recently. all went well. We were told we had missed an appointment but we had never received a letter advising us.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your feedback, I am sorry that the parking caused you issues during your visit. I will pass your comments on to the team in the eye clinic and the appointments team. I hope you are making a speedy recovery.

Wards not clean

wards

July 19, 2016

A few wards I went on recently were not clean and people were also not being able to wash enough

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to tell us about your observations, could you give me a call on 0147 702101 so I can obtain some more information and look into this further and see if any issues have been raised on our regular audits.

Teething problems with the computer system

pharmacy

July 19, 2016

They had teething problems with the computer system and had problems getting the drugs out

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I have spoken to the Pharmacy and for us to investigate further can you please give me a call on 01473 702101 so can obtain some more information.

Superb Care

Accident and emergency services

July 19, 2016

After a bad fall and a severely cut knee I received superb care

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comment. I will pass your kind words on to the Emergency Department.

Stroke unit is very caring

Cardiology

July 19, 2016

Pacemaker fitting was top notch and the stroke unit is very caring and effective

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your review, I will pass your kind words onto the Stroke unit who I am sure will be thrilled.

Excellent eye department

July 19, 2016

excellent eye department

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comment, I will pass this on the Eye Department who will be thrilled to read your kind words.

Operation not done properly

Lavenham ward

July 19, 2016

My hernia operation was not done properly. The surgeon stitched my bowel, so I had to have another operation to replace it.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that on this occasion your surgery was not successful and you needed further treatment. I hope you are now making a full recovery.

Professional and successful

July 19, 2016

Internal investigations via nose and anus. In my opinion very successfully carried out. Testing for cancer and ulcers. Previously 3 years ago I had 2 cataract operations - again very professional and successful. I now only need reading glasses, so well done and carry on.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thanks you for your comments regarding your investigations and previous surgery that you have had at Ipswich Hospital, I am pleased they have all been success. It is great to receive positive feedback concerning patients experiences. Many thanks

excellent

July 19, 2016

I recently broke my arm and went to A& E. I arrived at 7.30 am and was triaged quickly. It then only took an hour to get the x-ray. very impressed

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments about your recent visit to ED. I am pleased to hear that the you were seen and treated quickly and we all wish you a speedy recovery.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)