Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Oncology have been wonderful

Cancer services

August 30, 2016

They have truly been brilliant. The treatment and support plus the follow up has really been great and I can't fault the service at all.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is really good to hear when a patients experience has been good, I will pass your kind words on to the teams concerned who will be thrilled. Many thanks

First class service on all depts

Cancer services

August 26, 2016

I was diagnosed with prostate cancer and from day one my experience was exceptional from all aspects of treatment.

Peter Daley

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your positive comments about your treatment, I will pass your comments on the teams concerned who will be thrilled to read them. Many Thanks

carer of patient

Raedwald Day Surgery Unit

August 25, 2016

I was with my husband who was having a minor surgical procedure. Although my husband was last on the list as the unit was so busy, the waiting was too bad. It was a blistering hot day but we were kept cool. The staff were brilliant, the surgeon, the registrar and the anesthetist all came in to explain what they were going to do. The nursing staff were fantastic, I would like to thank them for looking after my husband so well.

Suzanne

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to tell us about your experience, the staff at Ipswich Hospital take great pride in looking after patients and carers. I am pleased that the procedure went well from the information that they gave you at the beginning to the nursing staff who looked after your husband post op. I hope your husband is making a good recovery. Many Thanks

Not easy to find a parking space

August 22, 2016

Parking is really difficult, finding a space is always a problem.

Anonymous

Good but referral has taken a long time

August 22, 2016

My referral through to Addenbrookes for a parkinsons appointment has taken 7 months and the appointment is't for another 2 months. The consultant does take our experience and knowledge in to consideration when discussing options

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, could you please give me a call on 01473 702101 so I can investigate why your appointment appears to be taking so long. I look forward to hearing from your soon. Many Thanks Steve Bruce

Oncology, very good

Oncology

August 17, 2016

Very good treatment and staff in the department. My wife now attends the clinic after having Chemo every three months for a check up. Really have been happy with everything.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is always great to hear good news stories from Patients, I will pass your kind words onto the teams concerned and I wish you and your wife all the best for the future. Many Thanks

Long wait

Orthopaedics

August 17, 2016

They answered all my questions and showed me the X Ray's. I had to wait for a while for the X-ray and I had a very long wait for the appointment with the consultant

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments on Healthwatch, I am sorry that you had to wait for your consultant appointment and I hope this didn’t cause you to much inconvenience, we do try to keep waits down as much as possible but this sometimes beyond our control and is longer than we would both like. Many thanks.

Poor treatment and long wait for pain clinic

Orthopaedics

August 17, 2016

Whilst wearing a cast I developed a blood clot in the full length of my leg, despite me telling staff that there was a problem with my leg they didn't listen and I have been left with long term effects.I raised a formal complaint. Since then I am needing help with pain and the waiting time for my first appointment with the pain clinic has been three and a half months. Pain in my leg now keeps me awake at night and I have been left with post thrombotic syndrome.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to share your story at a clearly distressing and painful time for you. Please be assured that we will look into this as what you describe falls below the standard of service we expect to provide. I will contact our complaints manager to make sure your complaint is being investigated. If you would like to discuss this further please feel free to give me a call at your convenience 01473 702101. Kind regards Steve

Very helpful including therapy choices

Rheumatology

August 17, 2016

Very helpful and caring, impressed that they offered me alternative therapies, such as hydrotherapy

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know about your positive experience of your care, it is great to hear that we can offer alternative methods of treatment that benefit and help your recovery. Many Thanks

Excellent care in A&E

Accident and emergency services

August 17, 2016

I have always had good experiences when visiting A&E, especially when needing to take my son who has Crohns disease.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave you comments regarding A&E, I will pass your kind words on to the team.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)