Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Very poor - hours on a trolley

Accident and emergency services

October 7, 2016

my 101 year old mother has been taken to A&E twice this year in an ambulance. Both times she had to wait hours on a trolley. This was bad because both times she witnessed verbal abuse/bad attitude towards staff from rude/drunk people (which we know shouldn't happen) and this upset her on top of her illness.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am so sorry that this has been your Mothers experience and apologies for not responding earlier - I am in touch with key staff to look into it. It would be really helpful to know more information and would urge you to contact me, Steve Bruce from the Patient Experience Team, on 01473 702 101.

Difficult to arrange to accompany mum

Gynaecology

October 7, 2016

My mothers mobility has deteriorated significantly over the last 6-8 months. She has Gynae appointments at Ipswich Hospital and whilst I am quite happy to take her it is very difficult as I run my own clinics in a different hospital and it takes 8 weeks for me to arrange a day off.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments on Healthwatch, wherever possible we work with patients to ensure that appointment times are suitable for all concerned, however sometimes this is not possible due to the time frames involved. Sorry if this has caused you inconvenience and we hope that we can arrange something more suitable in the future.

Still waiting!

Cardiology

October 7, 2016

I had a triple bypass operation at Papworth in June. I was discharged back to the care of Ipswich Hospital for monitoring and rehab. and I am still waiting. I have been told it is unlikely I will be seen before Christmas

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave you comments, could you give me a call on 01473 702101 so I can find out some more information. Many Thanks Steve Bruce Patient Experience Team

Operation cancelled on the day

General Surgery

October 4, 2016

To much to do not enough time so I was cancelled after 3 and a half hours waiting.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that your operation was cancelled at short notice, we are aware of the impact that this can have on patients and those around you so we try to keep these cancelations to a minimum, however sometimes they are unavoidable. Many Thanks Steve Bruce Patient Experience Team

Not treated with respect

Diabetic Medicine

September 29, 2016

I wasn't treated politely or with respect

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that the care you received was below your expectations, we are always looking for ways to improve the service we deliver and using patients own experiences is a valuable tool to do this. For me to look into this further could you please give me a call on 01473 702101. Many Thanks Steve Bruce Patient Experience Team

Staff were helpful

September 29, 2016

All of the staff were helpful and very willing and the wards are organised and very well run.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is great to receive positive feedback regarding the staff, organisation and care that a patient has received. Many thanks for your kind words. It would be great to pass this onto the team concerned, could you give me a call on 01473 702101 so I can get some more information. Many Thanks, Steve Bruce Patient Experience Team

Delayed referral

September 22, 2016

Renal depts. and ENT.
I've been referred to hospital but it has taken much longer than the time I was told. Because my x-rays were clear there didn't seem to be any urgency. The consultant in ENT has said that I should have an appointment but when you ask reception they just say nothing is available and aren't happy to try to help sort issues out. The consultant has been absolutely great as have the nurses

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback about the Renal and ENT departments, I will pass your kind words about the staff and the care you received to the department. I am sorry for the wait in your appointment and the manner of the reception staff. If you have not had confirmation of your appointment please give me a call on 01473 702101 and I will enquire as to what is happening. Many Thanks Steve Bruce, Patient Experience Team

Great staff

September 22, 2016

We use public transport to go to the hospital and the clinic has been great at giving us appointments that fit with the buses. Staff have been really great but waits can be anything from 0.5 to 1.5 hours.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your feedback, we try to work with patients to ensure that appointment times are suitable where possible. We do however sometimes have unforeseen delays in clinics which we try to keep to a minimum. It is good to hear that the staff have been great and hope the wait didn't cause you to much inconvenience, many thanks Steve Bruce Patient Experience Team

Food is terrible

Outpatients

September 22, 2016

Difficult to know what causes food to be so bad, maybe because not enough budget for good quality ingredients.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I have spoken with the Catering department who acknowledge your comments and would have liked the opportunity to put things right for you at the time. Overall the feedback that is received from satisfaction surveys about the food is good , however we are always looking for ways to improve any service and welcome feedback from patients. If you would like to get in touch to discuss this further please give me a call on 01473 702101. Many thanks Steve Bruce

Communication between departments is bad

stradbrook ward

September 22, 2016

Husband went in for a perforated bowel. On warfarin. I couldn't take him off that in time to go in for the operation as was an emergency. During surgery they caught his spleen and caused major bleed and so they had to remove it. Now permanently on antibiotics.
Nursing team amazing.
Communication between departments is shocking. In April 2016 he was in for urine retention and they did heart scan. Took 2 weeks to get results. In the meantime we saw doctor - doctor didn't know it had been done

Anonymous

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)