Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Care was amazing

Accident and emergency services

September 22, 2016

Rushed into hospital (A&E) had lots of tests and doctor sent me home saying nothing wrong with me. Next day my GP rang to tell me an ambulance was taking me back. They had discovered I had a bacterial infection in my lungs, bladder and bowel. In for 5 weeks. My care on each ward was amazing. I recall being on dementia ward first then moved many times, but they looked after me well.
Some dispensers in disabled toilets are up too high for wheelchair users.

Anonymous

Need a better way of reassuring patients

Dermatology

September 22, 2016

I was kept waiting an hour for a consultation appointment. My mastoid operation was explained but I was told I was not able to have a general anaesthetic due to my other health problems. I was asked if I had any questions. I said that there was only one and that was if I could have some sort of sedation as I am a very nervous problem. I was told NO and that a letter would be written to my GP to say I had refused surgery (which I haven't). I was asked certain questions about my medication which was all in my records. This has since made me lose all confidence with the operation and I would like to see a better way of reassuring patients that are nervous.

Anonymous

Excellent treatment

Martlesham ward

September 22, 2016

Day surgery - excellent treatment.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for comments on your recent treatment as a day patient, I will pass on your kind words to the team who will be thrilled. Many Thanks Steve Bruce Patient Experience Team

Good have offered an alternative treatment

spinal unit

September 8, 2016

could have given alternative treatment - nearer to home

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, the hospital is looking at where services can be delivered in the community and is great to hear that these services would be welcomed from patients. Many Thanks Steve Bruce Patient Experience Team

Generally good

Martlesham ward

September 6, 2016

Ward meals are good; however water is not generally monitored. 11 - 8 visiting time - which is great

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments and that you have found visiting times and the food to be good, could you let me know which ward you were on to enable us to make sure that the fluid intake is being monitored correctly. Many Thanks Steve Bruce Patient Experience Team 01473 702101

Waiting times vary

September 6, 2016

Waiting times do vary but they do put delays on the screen which is good. Treatment explanation has been excellent. Very friendly attentive staff

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, we do try to keep waiting times to a minimum however sometimes unexpected events can make these longer than we would both like, I do hope this didn’t cause you to much inconvenience. It is good to read that you had your treatment explained and that the staff were friendly and helpful, I would like to pass your feedback on to the team concerned, could you please give me a call on 01473 702101 with some information. Many Thanks

Information was clear

September 6, 2016

Just been referred and was given the option of Colchester or Ipswich. I went with Ipswich which had a 10 week wait rather than a 28 week wait at Colchester, Information sent regarding the appointment was all very clear. Used the computer to login which was straightforward.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am pleased that you were given the information to make an informed choice about where you would like your treatment. We are continually working on the information we give to patients to make sure that this is relevant and that they find the information useful and helpful. Many Thanks

Pretty good waiting times

Orthopaedics

September 6, 2016

Pretty good waiting times. I've been surprised how good it's been. Everything here has been good.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, we take great pride in the service and care that we deliver to our patients. I am pleased to read how this has made a good impression on the experience and treatment that you have received.

Advertise when the last deep clean was carried out

Oral and Maxillofacial Surgery

September 6, 2016

You need to be prepared to wait but it's good they keep you informed of delays.
The department does look a little tired but if funds aren't available I'd rather treatment was prioritised. Possibly advertise when the last deep clean was carried out to give patients peace of mind.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your feedback, we do have a rolling program of refurbishment and if you could let me know which area you were in I can pass this on to the Facilities Team along with your suggestion regarding the last deep clean date. We try to keep patients informed of any delays and it is good to hear that this has had positive impact on your experience with us.

Excellent service

Orthopaedics

September 6, 2016

Excellent service, friendly and efficient. Appointments are quick and all information is accurate. A bit of a delay for appointments but this is understandable and acceptable

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments on Healthwatch, sorry about your delay in you appointment time, sometimes this beyond our control however we do try to keep these to a minimum. We are constantly reviewing the information that we send to patients to make sure that it is useful and relevant and I will pass your feedback on to the relevant team. Many Thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)