Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Staff are good

Rheumatology

August 15, 2016

Generally the staff are good. They are friendly and approachable. I have had to remind them to change my medication on one occasion

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to lave your comments on Healthwatch, it is great to hear when Staff are praised by patients. I am concerned about you having to remind staff about your medication, can you contact me on 01473 702101 so I can look into this further. I hope you are making a swift recovery.

Good care in A&E

Accident and emergency services

August 12, 2016

They took good care of me and explained what they were doing. I went to A&E with a mouth problem. They operated on me during the day and then I went home. The injection they gave me did hurt and i cried

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am pleased to hear that the treatment you received in ED was good. I am sorry that you had feel some discomfort during your treatment, this can not be avoided sometimes. I hope that you are making a speedy recovery.

Liked the way I was spoken to

Accident and emergency services

August 12, 2016

I went to A&E as I needed stitches, they explained everything to me. I had to stay in overnight to check I was ok. I went home the following morning and I liked having a TV on the ward.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your kind comments, it is good to hear when communication about a patients treatment has gone well along with the treatment and care they have received

A&E were great

Accident and emergency services

August 5, 2016

A&E were great when I broke my collar bone. I was seen quickly and staff made sure I was comfortable and understood what was happening.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your kind comments, I will make sure they are passed on to the team in ED. I hope you collar bone is healing well. Thank you

Lymphoedema Massage

Lymphatic Drainage

August 5, 2016

I have lymphoedema and require massage to help keep the swelling down but the service that was previously available at Ipswich hospital has been withdrawn and the same has now happened at West Suffolk too.

Anonymous

Very approachable to talk about treatment

Rehabilitation

August 5, 2016

The staff were so helpful and caring and always open to discussion of ongoing treatment. The whole experience could be be faulted. Made the already existing stressful situation easier to bare. (Radiotherapy dept)

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your positive comments, I will pass them on to the Radiotherapy team who will be thrilled to read of the positive impact they made to your visit.

Great Team

Rushmere medical day unit

July 29, 2016

New patient for the Rushmere Medical Day Unit and they've been excellent in helping to accommodate two different infusions on the same day. This cuts down on my traveling time (40 mins each way) and additional time off work. Friendly team and very helpful and kind.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is great to hear when we can make a patients care more seamless as has happened on this occasion. Thank you for taking the time to make us aware of the impact this change to your care has made and I will pass your kind words onto the Rushmere team.

Praise for gastroenterology

Gastrointestinal and Liver services

July 28, 2016

The gastroenterology doctor has acted very quickly to arrange investigations and has further contacted me with helpful information.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments about gastroenterology, the doctor and the team will be thrilled to hear that tier positive actions have been noted. Many thanks

Lack of information prior to biopsy

Cancer services

July 28, 2016

Attended Rushmere Day Unit to have a biopsy. Would have been very useful to have had a leaflet/letter with more information beforehand, for example what is a 'light' breakfast. Only discovered on the ward in the afternoon that could have kept drinking fluids since breakfast. Staff on the ward were kind & helpful.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, we are constantly reviewing the information that we send to patients and welcome feedback on where improvements can be made. I will make sure your comments are passed on to the appropriate people. I will also pass on your kind words about the staff on Rushmere. Once again thank you for taking the time to leave your feedback.

Excellent care and very professional

Respiratory Medicine

July 26, 2016

I was in hospital for 5 days with a pneumothorax and was in Kirton ward. Everyone was brilliant and couldn't do enough to keep me comfortable and happy.

Robert Rogers

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your kind words, I will make sure that the team on Kirton receive a copy and they will be thrilled to read it.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)