Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Poor plan for care after being discharged

October 19, 2016

Ipswich Hospital discharged my dad last week, they knew he needed a piece of equipment to get out of bed at home and that he has hardly had any food in the past 5 weeks. The equipment never arrived so we have had to go out and buy it, and a dietician has offered an appointment for two weeks time,meanwhile he continues to barely eat anything.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback about your fathers discharge from Hospital. I would like to look into this further but would need some more information. Can you please give me a call on 01473 702101. Many Thanks Steve Bruce - Patient Experience Team

Well cared for by Physio and Orthopaedics

Orthopaedics

October 19, 2016

I'm being well cared for by Physiotherapy team, they responded quickly to give regular treatment, and by the Orthopaedics team, having assessed me they kept me well informed regarding my upcoming operation.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words, I will pass them on the Orthopaedic and Physio teams who will be thrilled to read your comments. Many Thanks

Caring staff

Cardiology

October 19, 2016

Very good treatment from Cardiology team, caring staff and good communication with me.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words, I will pass them on the Cardiology team who will be thrilled to read your comments. Many Thanks

Poor

Rheumatology

October 17, 2016

I,ve been with rheumotology for years but started having problems with my knee after being told I needed to see a surgeon. There were many delays and this never happened. I then saw another doctor who said I had to go to physio before being referred on. This could have been done 6 months before. All this time I've become more immobile, put weight on and been in pain. When I saw the physios they then said I needed to lose wight before an operation - if I'd been seen 6 months ago I would have been eligible! I was also never offered an injection, which I've just had.
The management of my case has not been good + treatment + process explanation has been poor

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback regarding the experience you have had at Ipswich Hospital. I am sorry this has been longer and not a smooth as you would have liked. If you would like to discuss further or raise the issue formally please give me a call on 01473 702101. Many Thanks, Steve Bruce Patient Experience Team

EXCELLENT

October 17, 2016

The new cancer unit at the hospital is very good. Have had a blood test as a walk in patient and all went very smoothly, very efficient. I was treated as a person and not just as an elderly individual

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words regarding Woolverstone Day Unit. It is great to hear that along with a new first class day unit you are also receiving first class care and treatment from the staff. I will pass your comments on to the team. Many Thanks

Excellent

ICU

October 17, 2016

ICU were really amazing and all staff supported the whole family during a very difficult time

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback regarding the staff on ITU. I will pass your kind words on to the team who know will be thrilled to read them. Many Thanks

Excellent

Maternity

October 17, 2016

Very difficult birth but staff were great

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I will pass them on the teams in Maternity. Many Thanks

Excellent

October 17, 2016

Care and nursing excellent. Lots of information given and very supportive. Had one small issue with attending an appointment when we didn't need to but other than that staff have been excellent.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, I am sorry about the mix up in your appointments and I hope that this did not cause you to much inconvenience. It is good to hear that the staff have been excellent. Many thanks.

Excellent

October 17, 2016

Nurses were amazing when I had a new knee. Some people ring the bell for everything!

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, it is good to hear when patients refer the nurses as "amazing". I hope you are making a speedy recovery. Many thanks.

excellent

October 10, 2016

All could not have been more helpful - especially for a person with dementia

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you very much for your feedback. We are working towards making more areas of the Hospital dementia friendly and training staff to be dementia friends. It is good to hear that this work is having a positive impact. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)