Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Positive overall experience

May 10, 2016

Arrived to have X-ray (referred by GP). Parking was a bit of a problem. Once inside hospital noticed how clean and fresh it all looked. Greeted by older gentleman who asked if I needed help with where to go and he provided simple directions. Found X-ray department and expected long wait, but pleasantly surprised as from registering arrival was called through to next waiting area within 5-10 minutes. Waited another 15 minutes before being X-rayed. Once complete informed takes 5-7 days for results from GP. Staff friendly and cheerful. An overall positive experience

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback via Healthwatch. We are aware of issues within the car park at peak times and are constantly looking at ways of addressing this. On the plus side it is great to hear when a patients expectations are exceeded and that it created a positive experience for you. I will be passing your comments on to the x-ray, volunteers and cleaning department for their attention. Once again many thanks for your comments.

Operation cancelled

unknown

May 10, 2016

I have waited a while for a Corneal graft at the hospital. I had arranged my transport as it was going to affect my vision and so not confident getting the bus. I had a call the day before saying it was cancelled due to the Junior doctors strikes. I was not given a new date at the time. I understand that these things 'just happen', but felt the attitude was not brilliant as there was no apology. I was upset as it is really important that I get my eyes sorted soon.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, I am sorry to hear that the Junior Doctors strike impacted on your care. If you contact me on 01473 702101 I pass you details onto the team who arrange the times and dates for operations so they can give you an update. Once again please accept our apologies for any inconvenience caused. Kind Regards Steve Bruce

First class

Accident and emergency services

May 7, 2016

In August 2015, I fell and broke my wrist. The kindness and service I received at Ipswich Hospital was excellent. From staff in A&E, the consultant and team, surgery on Martlesham Ward, outpatient clinics and finally the physiotherapists. I am so grateful for the care and help I received.

Margaret Buckingham

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, it is marvellous to hear when all the cogs turn in unison creating a positive patient outcome, many thanks.

effiecient, worked hard to fing problem

Cardiology

May 3, 2016

I had been to Papworth after heart problem stent fitted and discharged after two days, started with chest pains again further check at Ipswich and monitored further angiogram.my experience was of a well organised service and the sicker patients came first, but still ssen in short time.

the food was not to much fat and sugar in diet.

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, we are proud of the care we offer at Ipswich Hospital. I hope you are well on your way to making a full recovery.

Care and treatment good in orthopedics

Orthopaedics

April 29, 2016

Care and treatment has been good.The waits for appointments are acceptable as your given time in your appointment

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments, I will pass your words on to the orthopaedic team.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)