Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Great support.

March 10, 2016

My husband has dementia and on our last visit to the dermatology department they were really great. I called ahead to let them know the problems my husband has which are associated with his dementia and they were extremely helpful. They made sure he was seen quickly so that he did not get worried and it made such a difference to the whole experience.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave you positive comments; I will make sure the Dermatology department receive a copy of your review. It is great to hear how their actions have made such a positive impact on your experience of Ipswich Hospital for both of you.

Seen almost immediately by triage at A&E

Accident and emergency services

February 29, 2016

I was seen almost immediately by triage but have been waiting an hour to be seen since. It would be nice to be kept informed of the wait times.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many Thanks for your comments, I am pleased that the triage system was effective in assessing your condition; estimated waiting times should be displayed on the TV in the Emergency Department waiting area. I have spoken to the department and they assure me staff will be reminded to leave this displaying times, reset the system if an issue occurs or report any permanent problems. If the TV is not working estimated waiting times should be given when the patient is in triage and again this will be reiterated to staff concerned.

Really good care

Cardiology

February 25, 2016

After feeling unwell a person passing me called an ambulance which took me to A&E. I had had a heart attack and was admitted to the ward. I stayed for about a week and they closely monitored me during that time. I had an assessment before going home and I was collected by a support worker. I had all my medication given to me and they wrote down which tablets I needed to take when. The care was great.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments; it is great to hear about the treatment that you have received here. We take great pride in the care we offer here at Ipswich Hospital and wish you a speedy recovery.

Busy department but efficient

Ophthalmology

February 19, 2016

A nurse carried out the initial examination - she was distant and disinterested. There were several interruptions, people entered the room without knocking interrupting the tests with no apology offered. In stark contrast the scan operator and Consultant were attentive, informative, reassuring and caring.

Prue Evans

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to post your feedback, we value all comments both positive and negative. I am really sorry that part of your experience was unsatisfactory and for any inconvenience caused. I am however pleased that other part of your experience exceeded your expectations. So we can investigate further and pass on your comments we require some more information, could you please give me a call on 01473 702101 or drop me an email steve.bruce@ipswichhospital.nhs.uk

Individuals needs in to consideration

unknown

February 12, 2016

When my husband needed an operation he had to visit for a pre admission check. I spoke with staff at the clinic saying that he would be visiting and that because he has dementia he would need to be seen quickly as he gets anxious if we wait around. On the day he was seen quickly and having the note on his file worked well.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you ever so much for taking the time to leave your feedback. I will be sure to share your comments with the relevant teams immediately. I am so pleased we were able to make what could have been a stressful experience as seamless as possible.

POOR

February 12, 2016

Mixture of wards don't work so well, i.e. a mixture of young, elderly, dementia patients wandering around, drug users, noisy people etc. all on the same ward

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, if you could contact me on 01473 702101 or steve.bruce@ipswichhospital.nhs.uk so I can gather some more information (wards, dates etc) to investigate further.

POOR

February 12, 2016

Elderly lady has noticed a big difference in the quality of care and staff between the different departments at the hospital - no consistency

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, if you could contact me on 01473 702101 or steve.bruce@ipswichhospital.nhs.uk so I can gather some more information to investigate further.

GOOD

Orthopaedics

February 12, 2016

A very good department and a credit to the hospital

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your positive comments.

Poor

Orthopaedics

February 12, 2016

Foot clinic has moved and difficult to find with current signage

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to pass on your observations, I will forward you comments onto the Estates team to investigate.

Excellent

Cancer services

February 12, 2016

If you have big problems such as cancer in this case, the treatment is very fast and effective

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many Thanks for your comments, I am pleased that you were seen promptly and that your treatment was effective.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)