Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Very good all round

August 16, 2018

All very good

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words

Can't thank them enough

Clinic C Breast Care Nurses

August 16, 2018

Clinic C Breast Care nurses - I had my first session of mild pigmentation with the breast care nurses and my husband was present for support. They made the experience so easy for both of us. There was lots of laughter along with the empathy and compassion. Can't thank them enough.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words, I have passed your comments onto the team in Clinic C who will be pleased to see how they made such a difference. Many thanks

My most positive experience so far

Cardiology

August 16, 2018

Cardiology - This was my most positive experience so far. Before this, it has taken me months to access correct dep. due to referral system. GP referrals to CCG but CCG didn't pick up that there was embargo for out of area patients. Took ages for CCG to pick up and for me to be seen at Ipswich hospital. Low 'Quality of Care' mark because of stress of referral system and delay.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind words, I am sorry that the process didn’t flow smoothly and caused you some delay. It is great to hear that your experience with the cardiology team was positive. Thank you

Good experience

Maternity

August 8, 2018

Good experience but did feel that the paediatrician should've been called earlier, don't think it would've changed anything much. They did check straight away for tongue tie, first the student and then a midwife.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your kind words. Thank you.

Do have to chase appointments

August 8, 2018

A busy hospital, I do tend to do more chasing of appointments rather than them sending out appointment letters. This has happened over the last few years.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry to hear that you had to chase your appointments and if this has caused you any unnecessary issues, if you continue to experience this please give our PALS team a call on 01473 704781 who will be able to look into this for you. Many thanks

Can't fault them

August 3, 2018

Can't fault the hospital they do their very best for you. You rarely have to wait in the clinic I attend and if there are delays you can talk to staff about parking running out.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I will pass them onto the team in Outpatients for their attention. Many thanks

A&E very good

Accident and emergency services

August 3, 2018

Very attentive staff. They did lots of tests and introduced themselves each time I saw someone new. They were all friendly and smiley and were very caring.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your marvellous comments, I will pass them onto the team in A & E who will be thrilled to see how their actions had such a positive impact on your treatment. Thank you

Care on Somersham great

Somerham ward

August 3, 2018

The care provided to my husband during a 10 week stay on Somersham ward was great, nothing I could complain about at all. Food has really improved and the dedication of staff is amazing.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know of the care that your husband experienced on Somersham ward. I will make sure that the ward staff see your kind words. Many thanks

Care good

unknown

August 3, 2018

The staff work very hard, care has been very good each time I've been admitted. The food was also very good and easy to order but the car park is busy and difficult to find a space.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments regarding the care you recently received at Ipswich Hospital. I will pass on your comments to all the teams concerned. Many thanks

Terrible, poor communication and poor care

Grundisburgh Ward

August 2, 2018

One of our residents a Prince George got admitted to Grundisburgh ward and treated for 2 weeks. Resident was assessed before discharge. No information given about pressure area. The resident came to Prince George with grade 2 ulcer on sacral area and ungradable sore on heels. No information on discharge summary either. Poor communication and poor care. Complaint sent to hospital via email to respond

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know of the poor experience that your resident experienced at Ipswich Hospital and the issues with the discharge back to your care home. I will pass your comments onto the Senior nursing team for their attention. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)