Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)
Feedback Rating
Based on 1761 reviews
Reviews (1761)
Friendly staff
Accident and emergency services
July 12, 2018
Everyone I came into contact with throughout Accident and Emergency and the Fracture Clinic were quite polite and friendly
6 years of treatment
Oncology
July 10, 2018
I have had 6 years experience in this department and I cannot praise the doctors/nurses highly enough. They care, listen and make you feel very confident and reassured.
Can be a long wait
Ear Nose and Throat
July 10, 2018
I am satisfied on the whole with the service, you just can be waiting a long time past your appointment
Very well looked after
Cancer services
July 10, 2018
I was really well looked after here. the Nurses were so kind, and although very busy they had time to speak to me regularly.
Generally good experience at A&E
Accident and emergency services
July 4, 2018
Referred to A&E from 111 service for an ankle injury. Couldn't bear weight on the foot. Saw triage professional after 3 hours of waiting, she seemed very rushed and I was in & out within one minute. I was hopping around on one leg so asked the triage nurse for crutches - was told I'd get them once the doctor had looked at me. Hopped back to my chair. After another hour my foot/ankle was assessed by a friendly and knowledgable doctor and I was sent for an x-ray. The first x-ray didn't capture all the areas the doctor needed to see, so I was sent back for a second x-ray. No fractures found so discharged with a leaflet about ankle injuries and some crutches.
General observations - lots of staff rushing around looking stressed and busy. Friendly receptionist and doctor. When waiting for x-ray lots of concerned patients repeatedly asking doctors asking how long it would be until they are seen & where are they in the list etc. This seemed to take up a significant amount of doctors time while they reasurred patients & went to check the patients notes to find out where in the queue they were.
General observations - lots of staff rushing around looking stressed and busy. Friendly receptionist and doctor. When waiting for x-ray lots of concerned patients repeatedly asking doctors asking how long it would be until they are seen & where are they in the list etc. This seemed to take up a significant amount of doctors time while they reasurred patients & went to check the patients notes to find out where in the queue they were.
Difficult to know who to contact
June 22, 2018
Generally very good but communication ries. When multiple departments are involved it can feel like no one wants to take responsibility for you and it's difficult to know who you should be contacting.
Lavenham Ward amazing
Lavenham ward
June 22, 2018
Lavenham ward was amazing, everything was explained well and care and support was excellent
Great care
June 22, 2018
Care is great but communication does lack at times especially around discharge where it can be very unclear what is going to happen when.
Seen quickly and well treated
Accident and emergency services
June 22, 2018
Went to A&E recently and even though they were busy were seen quickly and treated very well. Can't fault the care provided by staff.
Staff lack understanding
Cardiology
June 18, 2018
Staff had a lack of understanding about challenging behaviour on Claydon ward. We had a planned admission but on arrival with the patient who had a learning disability staff just handed jobs over to us with little explanation of what was needed. Staff were too formal and wouldn't spend time to get to know the patient and reduce fear and anxiety. Arrangements had been made and should've been in place when we arrived but they weren't. There appeared to be a lack of trained staff who were comfortable engaging with a patient with a learning disability. Full notes were provided about the patient but these were not read and staff were stand off ish. The theatre staff were excellent and allowed the patient to have support while being prepared for surgery. Prior to this experience the Heart team have been excellent and did all they could to make the experience as good as it could be, its just a shame it didn't go to plan.
