Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Complaint not treated seriously

unknown

August 1, 2018

I put in a complaint to the hospital but do not feel that it was treated seriously and initially it felt they just wanted the matter to disappear. It has had a bad affect on my wife and it has dragged on for quite some time.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, would you please give the complaints team a call on 01473 703797 who will be able to look into this further. Many thanks

Helpful staff

unknown

August 1, 2018

They have been very accomodating and helpful, staff have been great and given lot of information. The wifi has worked well and has been easy to access.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind comments and I hope you are continuing to make a swift recovery. Many thanks

Referral has been difficult

Orthopaedics

August 1, 2018

Orthopaedics referral has been very difficult but staff including the consultant and hand therapy team have been great.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for you comments, I am sorry if the initial referral took longer than expected and it is good to hear that the treatment you have received has been great. Many thanks

Childrens department been great

Paediatrics/children services

August 1, 2018

The therapy dog that visits the childrens department has been great. It's nice to have something positive happening at difficult times very worthwhile. The paediatric nurses in A&E have been great, very good at communicating with my son who has a learning disability.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your leaving your comments, it is great to hear that the therapy dog had a positive impact on your sons visit. I will make sure that all areas concerned see your kind words. Many thanks

Orthopaedics quicker than expected

Orthopaedics

August 1, 2018

A little bit of a delay waiting for my appointment but everything has gone smoothly and the referral was quicker than I expected. You can see that they are stretched but this doesn't change the care provided.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I hope the treatment you are receiving is having a positive impact on your care and recovery. Many thanks

Well supported

July 27, 2018

A great hospital where I've been very well supported by staff and the care has been great. The only issue is the parking which is very difficult.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, we are aware that parking can be an issue at peak times and we are looking at ways to reduce the pressure on the car parks. I am sorry of this caused you any inconvenience. It is great to hear that you received great care and you were well supported by the staff. Many thanks

Referral delayed

July 27, 2018

Not been efficient, I was referred by my GP for an urgent matter but after two days I'd heard nothing so contacted my GP again who then contacted the hospital. I was then given an appointment on a Saturday which was unexpected.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for letting us know about your recent experience obtaining an appointment at Ipswich Hospital. Appointments are given as soon as possible once we have the referral from your GP and we have availability in the relevant clinic. I am sorry that on this occasion you had to chase your GP, however it is good to hear that once sorted an appointment was found quickly for you Thank you

Could provide better treatment explanation

July 25, 2018

Sent to A&E by nurse at Debenham about midday. 7pm before I reached home. They were able to tell me I had had a stroke and told me to return to rapid assessment next day. I received a phone call at home postponing for 24 hours but no instruction given on medication - though I was asked next day what I had taken.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comments, I am sorry that you had such a long wait and that the information that was given to you wasn’t very clear, and your appointment was postponed 24hours. I will make sure that they are seen by the team in A&E who will take your comments on board. Many thanks

Poor discharge process - premature discharge

July 25, 2018

Resident had sepsis and was discharged back to her care home. After a week, she returned once again with sepsis as paramedics had to be called due to high temperature etc.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments, for us to look into this further we require some more information, could you please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce Patient Experience Team

Poor communication

Haughley Ward

July 25, 2018

One of our residents sadly passed away after one week being in hospital. Haughley ward didn't inform us of the news but the family did, in the evening. The family informed us that they were told only when they rang the hospital for other reason. (poor communication).

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments, for us to look into this further we require some more information, could you please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce Patient Experience Team

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)