North East Essex and Suffolk Pathology Services (NEESPS)
Feedback Rating
Based on 107 reviews
Reviews (107)
All works well and test results are quick
June 7, 2018
I tend to book appointments in advance using the computer at the healthcentre, which works well. I am seen quickly at appointments, all works well and test results are quick.
Preferred the old system
June 4, 2018
Generally ok service, did prefer the take a ticket system previously in use. I don't understand why you have to call Bury for an appointment in Sudbury.
System is okay
June 4, 2018
Been ok when used but not been since the new system has been in place.
Walk-in appointment could be improved
May 17, 2018
Normally use the walk-in as online appointments are often 1 - 2 week ahead. So, for urgent appointments it doesn't work. If you know when it's quiet. I've been in the afternoon before and even though there are very few people waiting you still have to wait till your time or you have to come back the next day when I've been close to 3:30 pm. Leaflet needs updating to as it implies blood can be taken up till 4pm when this isn't the case.
Wonderful staff but long wait for appointment
May 17, 2018
Have had occasions where you get here for a walk-in but there are no appointments available. I've been told it will be a long wait, which isn't ideal. Staff though are wonderful.
Quick turnaround
May 17, 2018
Turnaround is quite quick however I was here towards lunch time and all of a sudden no patients were being called. It was because all staff had gone to lunch even though people were waiting. Booking online still means you can't get an appointment sooner than 2 weeks most of the time.
Excellent staff, slow computer
May 17, 2018
Staff are friendly and efficient, good at their jobs. The computer is very slow, frustrating and not very logical. You always have to go back to find the older date of births. There can be quite long waits but you never know what to do for the best with the system. It is unclear how long you will need to wait.
Booking appointments is easy and works well
May 17, 2018
Quite easy to book in and get appointments. The computer works well and isn't too bad to use.
No problem getting appointments
May 17, 2018
Never had any problems getting appointments. Online system doesn't allow you to book sooner appointments, but if you walk in, you can always get an appointment and are generally seen before your time.
Good service and all are very friendly
May 17, 2018
Computer can be a bit slow and difficult to use especially for older people. All are very friendly. It's a good service and works smoothly and quickly.
