Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
All have a good attitude
January 23, 2019
All here have a good attitude with the exception of some of the dispensary staff. While in the waiting room today I have seen a confused older man sent backwards and forwards between the surgery and Superdrug which seemed to be because the person dealing with him couldn’t/wouldn’t take the time to listen and sort him out! All of the more established doctors seem to be leaving as I now don’t see the same doctor twice. The triage/call system is very immediate but at the cost of continuity of care under the same clinician. That said, from what I hear this is still the best surgery in Newmarket.
Brilliant Practice.
December 10, 2018
The doctor's phone back service is so good and if I needed an appointment I have always been given one the same day.
Best Surgery in UK during our life time
December 9, 2018
Everyone is professional/helpful/considerate and should be recognised by the NHS to show how our surgeries should be run
Works very well for me
December 3, 2018
The call back/triage system works well for me. I have a recurring condition which is treated with anti-biotics. I 'phone in when I get the start of an episode and they make arrangements for me to be able to call in and pick up my prescription. On the very unusual occasion that I have something else wrong with me I have received very prompt treatment/advice.
have always felt well cared for here
August 13, 2018
a very professional but friendly and caring surgery. always willing to help and provide services needed as soon as possible
All very good.
August 9, 2018
I can get through on the phone', I am seen on the day if necessary. I am always able to get parked in the car park across the road so practically it all works. I have never had any reason to think my clinical consultations were anything other than exemplary. All in all its very good.
Nothing to complain about at all
August 9, 2018
(My) star ratings say it all for me really-nothing to complain about at all-other than high temperature in waiting room.
This is a very friendly surgery!
August 9, 2018
This is a very friendly surgery, Everyone always seems to have a smile on their face. I can see a Nurse/Doctor easily enough when I need to and the call back system works well for me.
Staff were very welcoming
August 9, 2018
This is my first clinical visit. but my registration was made very easy by the very welcoming staff. I had an introductory visit and that impressed me.
Really very good.
August 9, 2018
Really, everything is very good-could do with a lick of paint though. Clinically everything has always been first class.
