Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Full marks, 5 out of 5 !
December 16, 2019
I am giving this surgery a full house, 5 out of 5, it really is a very good all round surgery. Doctors, nurses, front desk ladies are all brilliant.
The best surgery in Newmarket
December 16, 2019
Lovely staff here, so helpful and friendly, its a very good surgery, the best in Newmarket. You can always speak with a doctor on the day which is brilliant.
Excellent appointments system
December 16, 2019
I phoned up this morning and the GP phoned me back within 30 seconds and gave me an appointment straight away. Ordering my repeat prescriptions on line is a bit tricky for me but that's not their fault I guess, I like the old style way.
Incorrect details not been updated
December 16, 2019
The surgery declared my husband fit for work to his insurance company just from a phone consultation and having never seen or met him before, subsequently we had to get another doctor from the surgery to support the correct information about his condition and write a new updated letter to the insurance company clarifying that he in fact was not fit for work. We had an apology from the surgery but we have to renew this insurance application regularly and I need the surgery to be informed by the adequate information. We could have lost our income.
I'm brand new and its excellent so far
December 16, 2019
I am a brand new patient to this surgery and my experience so far is that it is excellent in all areas.
Excellent doctors
December 16, 2019
The doctors are excellent, good treatment and good hospital referrals if needed. Good communication on the front desk. This surgery is top, they get to know you over the years.
Good service for children
December 16, 2019
When my children get ill they always get seen by the doctor on the same day. I don't like the call back aspect of this surgery from the GP, I feel it can be clumsy. It is not always possible to pick up the callback due to either poor reception or taking children in the car. I can feel a bit rushed in the surgery. I did notice recently that the doctors computer keyboard was a bit manky in the GP room, needs a good clean.
I love this surgery!
December 16, 2019
I love this surgery, it is all very good I am most impressed. They are very good and helpful on the front desk and also communicating over the phone. Appointments system good.
Excellent
October 7, 2019
This surgery and all the doctors and staff are so helpful, considerate and caring, I am very happy with the way the surgery is run, and all the help and support given me And my family over the years. Thank you
i've always been pleased with this Surgery
August 31, 2019
I have always been able to speak to and see a Doctor without lengthy delays, this applies also to the Nurses, my perception is that Orchard House Surgery is a most friendly and helpful service, the Receptionists appear knowledgeable and willing to assist when I telephone.
