Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Fantastic
May 31, 2022
I've always had very good treatment and care from staff, they've always been very helpful and are fantastic. During covid the vaccinations were all done at home for my wife which was easy and simple to organise, they were great.
Like the triage system
May 31, 2022
Generally works very well and being able to use online services is great but it must be remembered it doesn't suit everyone. Changing to the phone triage system is a positive step as it works so well. I also use the online system for ordering prescriptions and that works really well, so much easier. I have noticed delays with my regular blood test results reaching the surgery, they don't show on the portal for some time.
Nurses and GPs excellent
May 31, 2022
So long as you call first thing the triage doctor calls you back promptly and we've been given an appointment with them with in hours of the initial call. The nurses and GPs are excellent and so kind. At the moment it's all working very well.
System works well
May 31, 2022
The system works really well for us. You get seen on the same day and I've found econsult works very well and avoids calling the surgery. The staff are all great, really friendly and helpful.
Very Good
May 31, 2022
I've been with the surgery for a long time and it's very good, however, I do feel we are losing the personal relationships with GP's as they seem to be leaving. Those that are here are great I just miss them knowing me and my condition. The nurses are great, so friendly and helpful, absolutely terrific, she knows me very well. Its a very accommodating practice and during covid they put special arrangements in place for me.
Very happy
May 31, 2022
I'm lucky I don't need to visit the surgery much. I called today for an appointment and was given an appointment with a GP very quickly and have come straight down so from my point of view its all worked very well.
Reasonable access
May 31, 2022
I prefer to phone to get appointments and you don't have to wait too long to get through to reception. They then arrange for a doctor to call you back, mostly this has addressed the issues I've had and I've not needed many face to face appointments.
Appointments ok to get
May 31, 2022
I find it ok to get appointments, can't always see a doctor but can always see a nurse and they will get the doctor involved if they need to so it works ok.
Triaged a week ago
May 30, 2022
I've found it difficult to get seen face to face. I spoke to a GP and was triaged a week ago but have not been seen until today which I feel is too long. I don't always feel I'm seeing the right person, I had a dressing that needed changing and was given an appointment with a GP so I had to rearrange another appointment to see a nurse. I have been having issues with my prescription. Since moving to the practice 6 months ago it has never been correct and I've not been given the training to do specific injections I now have. The time to discuss complicated issues is limited, the first thing said is that they only have 10 minutes.
Doctors and nurses very good
April 29, 2022
The phones are very busy especially on a Monday morning so there can be long waits to talk to reception. I've had a mix of triage calls and face to face appointments and the doctors and nurses are all very good.
