Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Have to be in for the ring back
April 12, 2022
You have to ring up first thing and then be in for them to ring you back. The surgery is good but I would like to be seen and cover more than one thing at a time.
Triage worked well
December 21, 2021
I haven't found getting through to the surgery a problem and the phone triage worked well and resulted in a face to face appointment with a doctor. The staff are really friendly and the whole system seems to have improved over the last few years.
Professional and safe
December 21, 2021
I phoned yesterday about an issue but couldn't come in straight away as I was working but an appointment was booked for today which was really accommodating. I find the staff professional and its nice to have seen cleaning taking place to make it safe and sanitized.
Quick to arrange
December 21, 2021
I called the surgery to book my flu vaccination and it was quick to arrange. I've turned up on the wrong day but staff have kindly agreed to still see us and squeeze us in, brilliant.
Good experiences
December 21, 2021
Always had good experiences at the surgery. Econsult has worked well and is simple to use, I got a response back saying to have an appointment, so all good. Staff are always helpful too.
Really happy with the surgery
December 21, 2021
If its an emergency they see you really quickly. Econsult has worked really well for non urgent issues and the staff have been great, very quick to get appointments and pick up blood forms.
Very good
December 21, 2021
Once you get through on the phone the surgery is very good. Econsult works well and the staff are friendly and helpful.
Runs very well
December 21, 2021
Never had any issues with appointments and my prescriptions are ready each month with no problems. Staff have also been very good and it all runs very well considering the current situation.
Staff are great
December 21, 2021
All been ok. Getting general appointments and blood tests has been quick to arrange and staff are all great, kind and friendly
Can't fault them
December 21, 2021
The surgery is very good, I can't fault them. The changes that have been introduced due to covid haven't impacted in a negative way at all. I've been triaged, spoken to a doctor quickly and got the situation sorted, which is exactly what was needed. Staff have been very good too and you can have a laugh with them.
