Orchard House Surgery

The service is very good and I can get appointments well. I'm quite happy to see any of the doctors or nurses and I mainly see the nurse for my reviews. I don't feel anything really needs to change at the surgery it works well and always has.

The whole process works well for me. I've had a review today and I'm happy with the information provided. The staff are good and do what they can to make things easier.

Excellent doctors and nurses and have regular appointments with the nurse who is great at explaining and why they are doing things. My husband is eligible for a shingles vaccine but he's not been invited in.

We've been able to get appointments when needed at the surgery and the care of the children has been great. We don't come often but the call backs happen quickly and I feel that anxiety was supported well for a family member. All admin letters arrive when they should too.

I've been able to get appointments when I've needed them and I've had no issues getting injections done by the nurses. I do find that at times you're just sent away and told to take paracetamol rather than them getting to the bottom of the issue.

Having phone calls back with a doctor really don't work for me with my mental health issues. I've missed multiple calls and need an actual appointment, which I have today. The calls just make me more anxious and make the situation worse.

I call for appointments for Dad, but the triage aspect isn't easy in our situation as I need to be available to accompany him to appointments as he struggles to hear eveything that is said especially on the phone. When the consultation is on the phone I then have additional questions but have not heard the whole conversation as the doctor has been talking to Dad. I'm ok to take photos for dad and send them off, but he couldn't do this on his own. We've had a planned appointment with a nurse today and the care has been very good and the appointment easy to get. Referrals have happened quickly following photos being sent in online work so well if Dad was having to do it all himself. It would be great to have information on the website that is easily found to explain what the disabled access to the surgery is and whether there is a drop off point in the surgery where I can leave him while I go and park the car.

I find the surgery are good at responding to any enquiries and if you call with a problem they will get you seen straight away. The doctor I see is great and I like that they know me and my conditions and understand my concerns. They put a quick referral through to the hospital and I was seen with in the week which was amazing.

I've had real difficulties getting a face to face appointment as I've spoken to a doctor and they don't feel I need to be seen, which I would prefer.

Econsult has made access a lot easier as you get seen quickly and don't have to spend time on the phone. I did one first thing this morning, spoke to a GP and have been given an appointment before lunch. I find it a much better way of getting an appointment, works so well and I'm happy that you get the call and are offered an appointment when it's needed.