Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Friendly staff
January 16, 2023
I've had no issues getting appointments, most of mine are booked ahead of time by the nurse I see which works really well. The nurses are wonderful, efficient and so friendly. I don't really feel there are any areas that need to change or improve.
100%
January 16, 2023
Its a very good surgery where appointments are easy to get and the staff are great at explaining issues or how to access the care you need. I'm here for a nurse appointment and it was easy to book this in advance for a convenient time.
Unable to get child appointment
January 16, 2023
With the children I've called twice first thing and not been able to have an appointment. When I've finally had a call back at about 4.30 I've been told there are no appointments available and was then directed to 111 and had to go through that process. I've found that for routine issues it works fine as you can book those appointments ahead of time but on the day or more urgent issues have been more problematic. The care once you're in is very good.
All good
January 16, 2023
Called and have had no issues getting appointments although the phones can be busy at times. A couple of times it has said all the phone lines are busy and to call back but when I have I've got through. The doctors and nurses are great and I've been helped by reception when I needed to use the BP machine and was unsure what to do. I've also been able to book blood test appointments at the surgery rather than having to go up to the hospital which is easier.
Excellent
January 16, 2023
Nothing too bad getting through on the phone and appointments are avaialble when they are needed with the doctors or nurses and I don't feel that anything needs to improve or change. It's all very efficient and I'm happy to see any of the staff as they are all good.
Poor mental health support
September 29, 2022
I haven't found the mental health support for me very good at the surgery and the support from Suffolk wellbeing is very limited.
Lack of check ups
September 27, 2022
Although the care provided is good and the staff are great its the processes in place that don''t always work. The phones are very busy and when I've used online access and taken photos and attached them I've had no feedback. I've had no coronary check ups and today is the first COPD check since the beginning of covid. I was very pleased with how the nurse was during my review and she addressed a number of issues which was great.
No problems with the surgery
September 27, 2022
I've never had any problems with the surgery. When you need to see someone you can get to see them. Last week treatment and care for my husband was very good and it was lovely that the doctor called to check how he was today. The doctor we saw made us feel very relaxed and comfortable, really lovely.
Triage easy
September 27, 2022
I found it quite easy to get through to the surgery today and the traige process was good too. The doctor called me back quickly and then I've been given a face to face appointment with them, its worked well.
Helpful staff
September 27, 2022
It's a very good surgery where the doctors call you back when they say they will. The staff are very helpful and look after me well. Its obviously a busy practice and I feel for them as they always seem rushed but the staff are great.
