Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Econsult works well
December 21, 2021
It's been a bit of a mixed experience. At one point when I was trying to get my child seen i didn't feel very supported as they just kept giving more medication rather than just seeing her which i didn't like. On other occasion it's been really good so I suppose it can depend on who you speak to. Not having continuity with a doctor doesn't help as they don't seem to appreciate the situation at times. Econsult has been a great addition and works really well as does the online prescription request.
Brilliant
December 21, 2021
100% the surgery has been excellent. The surgery have put referrals in for me but the hospital have bounced me back as they are unable to do the MRI for some reason but very happy with how the surgery have supported me.
Difficult to get through
December 21, 2021
I've found it difficult to get through on the phone in the mornings but apart from that its all good.
Been great
December 21, 2021
The surgery has been great and I can get appointments when I need them and have only had to wait a few days for a recent blood test. The staff are great too.
Perfectly good surgery
December 21, 2021
Very good to get appointments as you don't have to wait long to be seen. I haven't had any issues and the staff are very pleasant, very nice people.
Lengthy phone wait
December 21, 2021
Phone lines are very busy and I've been cut off when in the queue. I then tried doing an econsult submission which didn't work either so I had to try calling the surgery again. All a bit frustrating but I did get an appointment and issues have been addressed, it's just the wait on the phone that's the issue.
No problems getting appointments
December 21, 2021
I've had no issues getting appointments, I was seen earlier in the week and asked to come back for blood tests. My baby's development checks are being done on time and the maternity support I've had has been great.
Quick call backs
December 21, 2021
Rang this morning the GP called me back really quickly and then called me in for an appointment. Staff have been good at all levels and I'm really happy with everything.
Phones are busy
December 21, 2021
You can spend a long time on the phone, I was 10th in the queue last time but the GP called me back quickly and then arranged for me to have an appointment today, so all worked well.
A very good surgery
December 21, 2021
Overall it's a very good surgery, I've not noticed any delays being seen either. I prefer talking to the doctor as it means issues can be sorted with out coming in to the surgery which works well. Lovely staff who explain things really well and you're even given a choice of male or female doctors too. A few years ago I did find that the mental health understanding and support wasn't as good as I'd hoped for.
