Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Alway helpful and prompt on appointments
August 7, 2019
I wanted to thank the lady on reception, she helped me with some documents and was
extremely helpful and professional. Outstanding member of your staff.
extremely helpful and professional. Outstanding member of your staff.
Always received excellent service
April 16, 2019
As patients over 12 years we have always had really good treatment and care. Could not fault it. I don't know how they do it but they always have a positive attitude towards all aspect of medical care.
Generally good
February 13, 2019
Apart from an unfortunate delay for a prostate op. I have been VERY satisfied with my treatment. Being unable to use a telephone I find the appointment system difficult. I often still have problems with the on-line services despite 30 years computer experience,
Always been good but now even better
January 23, 2019
I’ve been a patient here for nearly 30 years and it has always been good but over the last few years it has got even better! They have always been brilliant with me and my family. Can’t fault anything and I’m very pleased to be a patient here.
Doctors are very good
January 23, 2019
I think that the doctors here are very good and appointments are no problem. English isn’t me first language but I can manage simple appointments without a translator, if it is something that I think I will need help with I bring my husband so there isn’t a need to get a translator in.
They have found me an appointment
January 23, 2019
I don’t come here very often but I feel very poorly today and they have found me an appointment (on the day). The booking process doesn’t work that well for me though, it is difficult for me to take a triage telephone call while I am at work. I don’t suppose there is any booking process which suits everyone though.
The best surgery
January 23, 2019
I think this is the best surgery in Newmarket, which is why I am registered here. Everybody - right through - is really professional. They can always seem to fit you in if you need an appointment but often I can get whatever it is that I need without having to see a doctor, which I think is great.
First class surgery
January 23, 2019
I find all aspects of the service here to be excellent other than the call back system. I struggle to be able to be available for the call back (work reasons) but other than that it is a first class surgery.
Suits me well
January 23, 2019
This surgery suits me well. This is an ‘on the day’ appointment which is good for me. I don’t come often and whenever I do it is for different things so I don’t mind that I see a different doctor/nurse on each visit. They all seem good to me.
Process worked well for me
January 23, 2019
This is a one-off visit to this practice as I am a visitor to the area (from Australia) so I have no history at the practice. I am only here for two weeks so it is frustrating that I am unwell for part of that time but the surgery has looked after me very well which I appreciate.
