Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Overall very happy with care
June 28, 2018
I am nearly 25 minutes late being called in and this isn't unusual. I love the 'phone back' service. When I get a call back, I am reassured I am not wasting anyone's time. Overall, I am very happy
Appointment system doesn't work well
June 28, 2018
My children (grown up) work and the appointment system doesn't work well for them. They can't take the calls back.
Overall happy with care and doctors are good
June 28, 2018
Children's play toys are used by lots of children and I think they are unhygienic. I preferred the old system for appointments but doctors are good and overall I'm happy.
Love the appointment system.
June 6, 2018
I love the appointment system whereby you are able to choose when you wish to be seen. I make online appts for the doctor of my choice to phone me and then we take it from there if I need to be seen later the same day. Staff and doctors are all first class and very caring attitude when you need it.
Nightmare getting repeat prescriptions
May 22, 2018
Medical staff are excellent but yet again I've had problems getting repeat prescriptions. Patient Record indicates prescriptions authorised on 14th May. Phoned chemist today and they are totally unaware of it as it turns out the prescription was never sent electronically by the doctors. Why could someone not have let me know about this in advance? Very poor communication. Now out of tablets!
It is just so much better!
May 11, 2018
I moved to Newmarket from Hertfordshire a few years ago. Everything about this practice is just so much better than the practice I went to there. Staff are friendly, appointments are available and doctors all seem very good. I wouldn't want to go back!
I like that I can get an appointment
May 11, 2018
This is only my second visit but the staff were all very friendly and helpful when I registered. The phone in appointment system works well and I like that I can get an appointment on the day.
Doctors are great
May 11, 2018
The Doctors are all great (those that I have seen) and the 'being seen on the day' system more than makes up for any other minor niggles.
Phone at 8.00 works well for me
May 11, 2018
The 'phone at 8.00' for an appointment on the day system works well for me now that I no longer work. It was difficult when I did work because 8.00 was when I started work and I couldn't take a call back. On the day is great but the option of making a routine appointment for seven days time would also be good.
I can't understand the check in system
May 11, 2018
The staff are very kind to myself and my husband. We always attend together as we both now have some mobility issues so we support each other. I can't understand the check in system. My eyesight isn't what it was and I have never used a computer. I always queue to speak with receptionist but their first reaction is to refer me to the check in screen.
