Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
The doctors are all fine
May 11, 2018
The doctors are fine but the receptionists are sometimes not very friendly on the 'phone. It is ok face to face so it maybe that they are under pressure because everyone rings at 8.00! There has never been a time when I couldn't get an appointment on the day which is great. If, when I see the doctor or nurse, I am told to come back in a week I can't make that appointment until the following week, on the day. This is a nuisance rather than a real obstacle though.
Drs. are brilliant
May 11, 2018
I like the 'on the day' appointment system and the doctors are brilliant. Today though I have been waiting 30 minutes to be seen and my two year old is becoming fractious and bored. She is starting to make a fuss (which isn't like her) and I am sensitive to the impact of this on others in the waiting room.
Everything else is absolutely fine
May 11, 2018
My experience is that I have to wait 20-30 minutes after my appointment time. This really niggles me. That said, everything else about the service is absolutely fine. Waiting room could do with a lick of paint
Excellent
September 21, 2017
Can be a slight delay but that is understandable and acceptablable as appointments sometimes need to be a little longer. Fantastic all round
Excellent but surgery itself needs improvement
September 21, 2017
Floor could do with renewing as there are damaged bits. Loo has been iproved could be still better. Handrails in loos would be helpful
Excellent. Easy to get appointments, staff very pleasant
September 21, 2017
Appointments are easily available on the day if necessary. All pleasant people with a mix of experience, some new, some well established. Slight delay in going in is ok because patients get the time they need
Excellent care and easy getting appointments
September 21, 2017
I am treated so well by my doctor. I can get an appointment on the day. No concerns; everything is fine
Excellent but hard to hear announcements and get appointments 'on the day'
September 21, 2017
Can't always hear tannoy announcements. We are pleasantly amazed when we get an appointment on the day
Excellent. Doctors and staff very friendly and polite
September 21, 2017
Doctors and staff are courteous and friendly. I phoned in and was called back within 10 minutes and got an appointment today
Excellent
September 21, 2017
I made an informed choice based on online and friends recommendation. I am happy that this has worked out well.
