Orchard House Surgery
Feedback Rating
Based on 195 reviews
Reviews (195)
Staff lovely
August 9, 2023
It's been really good this time. I've received a quick call back from the nurse and I'm now seeing them too. I felt well listened to during the conversation and in the past econsult has worked well to get the help needed. Staff are always lovely.
A good surgery
August 9, 2023
A good practice but I used to be able to book a telephone call back from a doctor but now its a two week wait for the same thing.
Very good
August 9, 2023
The phones are busy but econsult is good and responses are good too. It is different and slightly more difficult to do compared to just calling but it does work well. Staff are brilliant. Reception staff are helpful and explain things well. I'm happy to see any of the doctors and everyone at the practice is doing their best considering the situation and do all they can to make you feel comfortable.
Works well
July 19, 2023
Getting appointment works well as it's mainly on the day. I've used econsult and had very quick repsonses when I've sent photos through and had a call back and had an appointment the same day. When I did speak to a doctor about ear problems they advised I should go and have the wax removed and have a hearing test at somewhere like specsavers but when I did this the Suffolk provider said I needed to go to a Cambridgeshire service and then they said no it should be a Suffolk provider who did the test. I think the difficulty was caused because I live in Cambridgeshire but my GP Practice is in Suffolk. In the end the Cambridgeshire service did everything that I needed. Just a shame surgeries don't offer the wax removal any more.
Very good to me.
May 31, 2023
The surgery are very good to me. I can make an appointment (say for routine bloods). I walk in and get an appointment the same day or they book for me. Most of the staff are very helpful. I'm always referred for visits to the hospital and they get my scans from e-consult. I paid private for a procedure to be done with the same NHS consultant - this was good as I got to chose which consultant. I don't use online it is frustrating.
Really wonderful surgery
January 18, 2023
Its a really wonderful surgery where all my check ups are done on time and well. They look after me really well and staff are easy to talk to. Since moving to the practice my quality of life has improved so much as they have listened and addressed the issues I was experiencing. I'm always seen quickly and they will ring me up to check how I'm getting on. I do see different doctors at times but the the care is equally as good and everything seems to fall in to place and works well. The medication delivery that is now available is a really useful service to have. Nothing needs to change, I can't praise them enough.
Only issue is limited onsite parking
January 18, 2023
The only slight issue is the limited on site parking but across the road is a big car park. I've had no problems getting appointments, even though I spent nearly half an hour on hold trying to get through due to how busy the lines were. Once I was through I was given an appointment easily. The staff are fantastic and I've also used econsult for certain issues and that have worked brilliantly too.
A Good Surgery
January 18, 2023
It's always been a good surgery and I'm happy with the process in place to get appointments as I've not had any issues. I do like to try and see the same GP if at all possible but if it's not I'm happy to see someone else. Staff have always treated me more than kindly over the years and I can't suggest anything that needs to change.
Impressed
January 18, 2023
I called a bit later in the day and was first in line, I spoke to reception who then booked me an appointment the next day to see a nurse. Whenever I've called I've always got an appointment and the staff are always so helpful arranging or explaining things. It is possibly more difficult to get an appointment to see a doctor and not having continuity with the practitioner you see can at times affect the care received.
Care wonderful
January 18, 2023
The text reminders have been great and really helpful. It would be good to have a visual notification of the next patient being called like other organisations have as with my hearing loss and the accoustics in the room I find it very difficult to hear who is being called. The surgery though is good and provides wonderful care.
