West Suffolk Hospital Feedback Centre 2020

Listened to by staff

unknown

October 2, 2018

After years of talking to my GP about headaches it was a relief when I was referred to the specialist. They really listened to me and the treatment was very good and made a real difference.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team

Very friendly

unknown

October 2, 2018

The care at the hospital has been very good, the staff too have been friendly and explain everything very well.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team

Went for a scan for DVT and was told you coul

DVT

September 28, 2018

I am a cancer apand attend for a scan for DVT. The hospital should provide a scan in these cases because of the elevated risk of DVT, but I was not offered this and was told that they did not feel the risk was significant enough. I was to wait for two weeks for the results from another hospital. I later found out that I had DVT and it had travelled to be a pulmonary embolism.

Susan Ross

Reply from West Suffolk Hospital

Thank you for your feedback, we apologise for the delay in getting back to you.

We're so sorry to hear of your pulmonary embellism, and would like to look into this further for you. If you would like to raise this as a formal complaint please contact feedback@wsh.nhs.uk or phone 01284 713056.

Best wishes

Patient Experience Team

Discharged with out help

September 28, 2018

My wife was discharged from hospital nearly 18 months ago and it didn't go very well. There was little to no discussion about what was needed or available after discharge and we didn't receive any help once she was home. It was only when we contacted our own surgery that the nurses there sorted out more help and a small amount of physio for her.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we are sorry to hear about your wife's discharge and would like to look into this further for you.

Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Good care provided

unknown

September 28, 2018

Referral to the hospital seem quicker than to Ipswich and the clinics run smoothly and to time when you do attend. The waiting times at A&E even for children can be quite long but the care is good.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

Better than in May

Ophthalmology

September 24, 2018

My last appointment was in August and I had less of a wait for my appointment than I had in May. In May I had to wait two hours from my appointment!

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we are sorry to hear of the wait time you had in May but glad that you didn't have to wait as long for your appointment in August.

Unfortunately due to patient numbers and pressures on our services the wait time can be longer than we would like, and apologise for the understandable inconvenience that waiting for 2 hours would have caused you.

Best wishes

Patient Experience Team

G9 was outstanding but G3 wasn't

Wards G9 and G3

September 24, 2018

My husband was in West Suffolk Hospital last year and sadly died there. Care and treatment were outstanding on Ward G9. He was moved to G3 for the final hours of his life and when we were there we were completely ignored. No one came to see him or me, he had no care at all, his incontinence pads were not changed until half an hour before he died. Then I had to wait for over an hour for a doctor to declare him dead.

Anonymous

Reply from West Suffolk Hospital

We are so sorry for your loss, this must be an incredibly difficult time for you.

We are delighted that your husband was cared for so well on G9 but very saddened to hear of his treatment on G3, and would like to look into this further for you.

If you feel able to, please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Please do let us know if there is anything else we can do to help.

Best wishes

Patient Experience Team

Poor communication

General Surgery

September 24, 2018

I work with people who are inpatients at Wedgewood House (mental health unit) in Bury St Edmunds. When our service users have to be treated with West Suffolk Hospital for a physical disorder the discharge back into the mental health unit always seems disjointed and communication is poor from the hospital. These people are quite vulnerable and need more help than most when they are sent back.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback.

If you would like us to look into this further for you, please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Staff friendly

Outpatients

September 14, 2018

The staff are very friendly. The way the clinics run is very good, very relaxed, not long to wait. Very happy. All been terrific.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

First Class

Ear Nose and Throat

September 14, 2018

I went straight in on arrival. I did however have an extremely long wait for transport to get back home.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're glad that you got seen so quickly but sorry to hear of the wait for transport.

We will pass your feedback on to the relevant staff.

Best wishes

West Suffolk Hospital