West Suffolk Hospital Feedback Centre 2020

Everything was great

Orthopaedics

September 14, 2018

Everything was great! The only thing that could be improved is the decor-it is bit shabby. There were wheelchairs available which was good.

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

Absolutely first class

X-ray

September 14, 2018

It was a very quick visit-absolutely first class. GO sent me for an x ray and I can't think how it could have gone any better

Anonymous

Reply from West Suffolk Hospital

Thank you so much for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team

Otherwise all ok

Cardiology

September 14, 2018

There was significant delay in me being seen (40 minutes late) otherwise it was all ok

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're sorry to hear of the delay you encountered. Unfortunately sometimes due to the number of patients and pressure on our services, the wait times are longer than we would like and sincerely apologise for any inconvenience caused.

Best wishes

Patient Experience Team

Staff all very nice

unknown

September 3, 2018

Its all very good and the staff are nice to you and it makes a big difference being kept informed. Parking is difficult and expensive.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that your experience at the Hospital has mostly been positive and appreciate you taking the time to leave a review.

We can appreciate your comments regarding parking and will pass your feedback on to the relevant staff.

Best wishes

Patient Experience Team

Stoke ward very good

Stroke services

September 3, 2018

The stroke ward has been very good, always someone on hand to explain whats going on and we've been given lots of information. Because no relatives telephone number was taken on admittance our family member was discharged with out checking what care or support was at home. It will be 5 days before we can have a visit to discuss ongoing care. Luckily neighbours have been great help but I do feel this should all have been arranged prior to discharge. You always feel you are trying to catch up with plans that are being put in place.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we are delighted to hear that your experience of the stroke ward has always been so positive.

With regards to your family member's discharge, we would like to look into this further for you. Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Staff been rude

unknown

September 3, 2018

Staff have been rude and incompetent. There was a negative affect following some treatment but the follow up responses form staff were very disappointing.

Anonymous

Reply from West Suffolk Hospital

We are really sorry to hear of your experiences at West Suffolk, and would like to look into this further for you. Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Reassuring staff

unknown

September 3, 2018

Care has always been very good, you always know whats going on and they are very reassuring.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review.

Best wishes

Patient Experience Team

Parking expensive

Urology

September 3, 2018

Its very expensive to park ow and you have to remember you registration number. I often see different urologists but this means that I am told to do different things and it appears that as you get older they don't really care. Because there is no continuity it really makes it more difficult than it needs to be and doesn't help.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, your comments regarding the parking will be shared with relevant staff.

If you have any queries regarding your treatment that we can speak to the Urology Department about on your behalf, please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.

Best wishes

Patient Experience Team

Had to go private for treatment

Maternity

September 3, 2018

My baby was tongue-tied but the hospital did not diagnose this even though we were really struggling with breastfeeding. We had to go privately for both the diagnosis and treatment as there was nothing available from the hospital.

Anonymous

Reply from West Suffolk Hospital

Thank you for your feedback, we are sorry to hear of your struggle with breastfeeding and that there was no diagnosis of your baby being tongue-tied.

Breastfeeding can be so hard and we can completely appreciate the need for support surrounding both diagnosis and treatment of issues affecting breastfeeding whilst you were in hospital.

We will pass your feedback on to the relevant staff, but in the meantime we sincerely hope that you have seen an improvement since your baby had the treatment and many congratulations on the birth of your child.

Best wishes

Patient Experience Team

Wonderful people and department

Oncology

August 30, 2018

Wonderful people and department working here

Anonymous

Reply from West Suffolk Hospital

Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback.

Best wishes

Patient Experience Team

West Suffolk Hospital